At Maison Fête et Cie, we pride ourselves on the quality and uniqueness of our curated collection. We understand that sometimes, an item may not fully meet your expectations once it arrives. If you find yourself dissatisfied with your purchase for any reason, we are here to help.
Return Policy
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Eligibility: We accept returns on items that are in their original condition and have not been used, altered, or damaged. All returns must be initiated within 14 days of delivery.
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Process: To start a return, please contact us at info@maisonfeteetcie.com. Provide a brief explanation of the reason for the return, and we will guide you through the next steps.
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Shipping: Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Damaged Items
We take great care in packaging our items to ensure they arrive in perfect condition. However, should you receive a damaged item, we are committed to making it right.
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Reporting Damage: Please contact us at info@maisonfeteetcie.com within 24 hours of receiving your order. Include images of the damaged item(s) and the packaging to help us understand what went wrong.
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Refund or Replacement: Once we review the damage, we will offer a full refund on your purchase or, if you prefer, store credit. We cover the cost of shipping the damaged item back to our store.
Refund Process
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Inspection: Upon receiving the returned item, we will inspect it to ensure it meets our return criteria.
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Approval: If your return is approved, a refund will be processed to your original method of payment. Please allow up to 10 business days for the refund to be reflected in your account.
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Notification: We will notify you once we’ve received and inspected your return, and let you know if the refund was approved.
We are dedicated to ensuring your satisfaction with every purchase from Maison Fête et Cie. If you have any questions or need further assistance, please don't hesitate to contact us. Your delight in our collection is our top priority, and we strive to make every transaction as smooth and enjoyable as possible.
